Thursday, September 25, 2014


I, like many others,  pre ordered my iPhone 6 from optus within minutes of the online store opening, I ordered myself a 64GB space grey iPhone 6, the system said I would get it the following Friday, the day of release!! Yea I thought!  On the the Thursday before delivery,  Optus rang me and said there was a mix up in the order, and that a "16GB iPhone had been dispatched to me instead, so don't accept the order , we will send out the correct phone on Monday". Sigh, I thought, but no big deal, Friday come, the order was delivered and refused, then come Monday.   Monday I get my iPhone , its an iPhone 5S !!! I rang them (after spending hours on hold), and explained that they had sent the wrong phone again !!! THEY ASSURED me the correct one would be dispatched and that I would finally get the correct phone later in the week.

So Yesterday afternoon, I get a message,  I have a delivery waiting for me at the post office, so thinking its finally my new iPhone 6, I take off from work early, go to collect it, and find out, ITS THE WRONG PHONE AGAIN... another 16GB IPHONE 6!! After spending hours on hold again, trying to sort out oputs's mess, I cancel everything, I don't want them to try and deliver me any more phones, as clearly their logistics system is broken, and they are unable to deliver a correct device, further more I am going back on my old sim only plan, and sticking with my iPhone 5, Until I can  walk into a store and walk out with a new iPhone 6,  I am not interested.

I am waiting for optus to pick up the two incorrect iPhones I have.

The problem with this,  it shows that Optus, is completely incapable of handling the massive demand of the iPhone , from massive long on hold times on the phone, their social media staff no longer respond to problems on twitter, and the online chat people just get you to call a phone number and waste your time on hold to fix their mistakes. This leaves the customer with a very poor customer experience.  I have been a customer of Optus for over 15 years, and never had much of a problem, billing issues would be a problem now and again, but they were always quick to fix, but this is a whole new level of incompetence and mishandling of the situation.

As it is I will be looking at alternative sim only plans from other vendors to get a better value for money and a better customer experience.

If anyone from Optus would like to call me and actually explain why this experience went so bad, Id love to hear from you. 

an update at 1.30pm

OPTUS delivers a NEW Iphone 64GB 6 !! 

4th time lucky ? 

Thursday, July 03, 2014


A few weeks ago, I went for to the doctor just for a checkup on a cold virus I was having, as the doctor performed his examination of my back and chest, to check on my lungs etc, he noticed a few moles that looked a bit strange (lucky for me my MD is a skin cancer specialist). He asked me to come back when I was well for a full body check. A week later I come back for a full check, during that examination he said he didn't like the look of 3 of them, and a special tool he was using determined that 3 moles needed to come out and be checked with pathology. I said "when do you want to do the surgery?," he said "right now!".  So I got the moles removed and the surgery was done. 2 days I went back to the doctor as the surrounding areas where getting very sore, it seemed I got an allergic reaction to the adhesive tape and skin was being chemically burned, so the nurse changed the pads to something with a more natural adhesive. While she was changing my pads over, he come into the nurses office and said I just got your results in, we need to talk now. So I went into his office and he pointed out pathology had found 2 of the moles were bad and one very bad, so much so it would kill me if I leave it, as it was starting to matatsizse, so I asked when could he do surgery , he said in 30 mins, we need this out now. So right then I prepared for surgery and had 3 areas removed on my back with many stitches.  He seems confident that all of it has now been taken, but I am waiting on my latest pathology results. After a very sore and exhausting week, I am now on the mend, but as he  put it on me, if I had done nothing then by July next year, I wouldn't be having anymore conversations. It was a total fluke I went to the doctor and he picked up this issue. 

All I can say, if you have never had your skin checked , go do it.  I am always very careful in the sun, and always wear hats and sunscreen and always have shirt on. But as he said this damage was done before you were 10, so nothing you have done in the last 30 years IS the issue here. 

Glad to still be here, is all I can say.

Update  I just got my pathology results , I am all clear !