For almost a year now, my new home has had the dreaded ADSL congestion issue. This means during most times when you are home the rest your suburb is trying to use the internet and it slows to a crawl, to where its worse than old dail up speed. I often can get no more than 56kbs in speed or slower and pings are 1000ms or more making the internet useable for sending e-mails. No voice chat, no video chat, no downloading anything.,. even web surfing is a major chore with web pages taking minutes to display. Its like sharing your internet connection with 1000 other people in your house.
This is not helped by the fact that my 2 year old suburb was fitted with 10 year old infrastructure from Telstra. Telstra saw fit to install outdated ADSL 1 only multiplexers with no Backhaul to support them! Thank you Telstra, good to see you have the nations future at heart!
I have complained on a weekly basis to them, to which I NEVER get a reply, I have been to the TIO, Local Member, council, you name it.. no one can do anything. The ISP who buys from Telstra whole sale has said there is a scheduled upgrade to the backhaul in October. No mention of upgrading the old ADSL 1 multiplexer to an ADSL 2 one. Even so , that will be a year of charging a premium amount for a rubbish service!
They charge me 100 bucks a month for a dial up speed service, and think that's ok. Its criminal that any business is allowed to conduct themselves this way. If I bought a plane ticket from Melbourne to Sydney, and instead a plane ticket I got a pair of running shoes, and told to RUN to Sydney, I would have a legal recourse. But Telstra are a law unto themselves, and no one has any say in how they conduct themselves. I do not see how this is acceptable nor legal in this country to act this way!
So Telstra stop FAILING at providing a service, if you cant provide a service then don’t offer it, or offer some compensation or alternatives. Stop ripping off the Australian people with substandard services!